Refund Policy

Returns, Refund and Exchange Policy

Cancellations:
The cancellation will only be initiated if we receive a request on email from you within one hour of placing the order or before your order has been dispatched.
*Note: Pre-paid orders are not eligible for a refund on cancellation. In case you wish to modify or cancel a prepaid order, a credit voucher equivalent to the amount will be issued which you can use against future orders.

Returns (If Applicable)
You may return most new, unopened items within 7 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).

You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).

If you need to return an item, simply login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your refund once we've received and processed the returned item.

Shipping address for return products:  Darjeeling Organic Tea Estates Pvt Ltd, 20, Coal berth, Hoboken Road, Kolkata 700088

 

Sale/ Discounted items (if applicable)
Only regular priced items may be refunded. Unfortunately, items on sale/ discount cannot be refunded or exchanged.

Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at vad@dotepl.com send your item to: Darjeeling Organic Tea Estates Pvt Ltd, 20, Coal berth, Hoboken Road, Kolkata 700088
 (There is no exchange available on sale/discounted items.)